The choice of a candle

Depending on your preferences, we suggest choosing one of the grave categories we offer:

Due to the variety of products in various locations of cemeteries, the choice of the category of a snitch means a product similar in appearance to that presented in the picture. Each category of candles at every cemetery has a specific price level presented during ordering.

Dedication

If you have an inner need to deepen the memory of your loved one, we suggest ordering a special dedication to the chosen candle. Dedication is the text or selected from the list of ready-made messages suggested by the service, or a personal text prepared by you, consisting of 50 characters. Dedication will be placed in a decorative pendant, which will be joined to a candle lit on a grave. Placing a dedication is treated as a separate activity and additionally payable

Notification of the torch lighting

About the fact that the candle was lit on your loved one's grave, you will be informed in the manner provided on the site, using e-mail. You will receive a message with the date and time of our visit to the grave and three photos depicting the image of the grave from different perspectives, including the perspective of a candle lit in your name.

If you would like to receive additional notification via SMS in addition to such information, we can provide you with this. This option requires a mobile number and is additionally payable.

Indication of the buried

To get to the resting place of the person for whom you are dedicating the torch lighting you should receive information about the buried, which will enable us to find your friend's grave. We expect that the buried will be identified by name, first name, date of birth and date of death, where name and surname are mandatory to be provided. In cemeteries covered by digital records of buried, the service will automatically find the burial grave displaying all the locations that meet your search criteria. From the list presented by the location service, select the person for whom you are ordering torch lighting. If on the list presented by the website of the buried there is no person you are looking for, it means that there is no such buried in this cemetery or you can not order the service for it in an automated way. In such dubious situations, please contact the operator of the website at the indicated e-mail address.

Indication of the buried grave

For cemeteries that are not covered by digital records of buried, the location of the grave should be specified if the location is known to you, or you can order a service to search for your loved one's grave in a given cemetery. If the location of the grave is known, you can specify it in one of four ways:

1. Entering the number of the grave in accordance with the convention of numbering graves at a given cemetery

2. Attach a grave photo with a GPS marker

3. Indication of the grave on the presented digital map of the cemetery

4. Verbal description of how to get to the grave

Correspondence on the order

We are convinced that usually finding the grave of your loved one and lighting it on the snitch will take place without any disturbance. Occasionally, however, and for reasons beyond our control, situations may arise that will require our communication with you. Such situations may mainly concern the clarification of the information about the order, or the inability to find the grave, despite our best efforts, based on information from you. In this case, you will receive an email from us asking us to confirm the order details or information that the grave has not been found in spite of our actions in the email and whether and how much of the payment for your order may be subject to reimbursement.